Sugar Palm Grand Hillside

Sugar Palm Grand Hillside

Accommodation and facilities:
Brukar aldrig klaga,men nu.Detta betonggolv irummet och badrumsgolvet var vidriga.Ingenting för folk med astma- och allergibesvär.Det var alltid blött och luktade riktigt illa.Syrran rum luktade avlopp och var riktigt fuktigt.Hon hade en hög med veckotidningar liggade på hyllan i sovrummet.Efter nån dag var det fullt med larver.Vi bodde inte så högt uppe.Tur var väl det.Du måste vara frisk för att bo högst uppe.Hissen funka inte alltid.

Reservation service:


Date: 4th March, 2012
Written by: Hans Ture Emanuelsson

Sugar Palm Grand Hillside

Accommodation and facilities:
Very very good Hotel. We had a poolaccess room and it was great. The room in concrete-optic with modern elements. Big Bed and the bath with tub and shower and window to the room and view to the pool ! There are 11 pools with some deckchairs. Some are only for the Pool access rooms. Breakfast was very good with different things cold/warm as buffet. The lobby is the lowest point of the hotel and from the mainstreet in a short but steep street reacheable. There is a lift in the first block up to the 4-floor and then short walk to the next block and lift to the higher rooms. Some rooms are not reached by lift. The beach is very buisy and in walkingdinstance (5 Minutes). Kata is even buisy but not as buisy as Karon, or Patong. We can recommend the Hotel for a stay of 4-5 days to explore Phuket. Take a motorbike to explore.

Reservation service:
Everything works and had no problemens. Thank you

Date: 21st February, 2012
Written by: Thomas Maronde

Sugar Palm Grand Hillside

Accommodation and facilities:
good condition,good location, and good place to stay. We spent a wonderful night there. Only the lift was not working,an inconvenience to logders.

Reservation service:


Date: 23rd December, 2011
Written by: Shen Yunhua

Sugar Palm Grand Hillside

Accommodation and facilities:
Stayed here before in 2008 and really pleased with how it has maintained it's standards if not improved since. The breakfast has improved significantly and the staff are as friendly and as helpful as ever.

Reservation service:
Best available rate online and process very efficient

Date: 24th November, 2011
Written by: Eamonn Clarke

Sugar Palm Grand Hillside

Accommodation and facilities:
Great room, great facilities. I booked a pool access room and I am satisfied with it, the room comes with a mac computer too and it provides free wifi. But the staff service at the front desk is just average, they speak poor english, and they did not provide welcome drink upon arrival. Put the service aside, they really have great room and facilities.

Reservation service:
Very efficient

Date: 10th November, 2011
Written by: Chuah Sze Sze

Sugar Palm Grand Hillside

Accommodation and facilities:
Отель нодиться близко к пляжу Ката. До аэропорта 1 час езды на такси. Рядом полно ресторановна разный кошелек. До рынка фруктов долго топать правда недалеуо есть раскладки где чуть подороже. Экскурси можно купить в отеле или в лавочках вокруг. На симилианские острова не попали там пишуч оч красивый коралл с кучей рыбок все остальные кораллы бедны во время экскурсий на них отводиться мало времени, судя по всему лучше отдельно нанять лодку что бы привезли куда захотите. Завтрак в отеле нормальный.

Reservation service:


Date: 30th October, 2011
Written by: Pavlo Gradobik

Sugar Palm Grand Hillside

Accommodation and facilities:
Excellent value hotel. Great breakfast with varied options each day and the pool access rooms are fantastic. The bedroom and bathroom are both very large and we particularly liked the location at the southern end of Kata Beach with a wide choice of bars and restaurants within very easy walking distance. We are planning our return already!!

Reservation service:


Date: 24th October, 2011
Written by: Ron Humphrey

Sugar Palm Grand Hillside

Accommodation and facilities:
Great location right on the end of the main street and great view. Room was large and had everything we needed, including a day bed and rainforest shower. Pool access straight off of the balcony was a treat. If you arent up for walking uphill, request a lower room incase the lift isnt working.

Reservation service:
Perfect, even got the room number we requested.

Date: 11th October, 2011
Written by: Grant Stuchbury

Sugar Palm Grand Hillside

Accommodation and facilities:
Hi-tec design of the rooms, grey color at interior design.

Reservation service:


Date: 10th October, 2011
Written by: Chernenko Olga

Sugar Palm Grand Hillside

Accommodation and facilities:
Initially the reception staff wanted to give us a room that was rather old whereas we ve been to this hotel before and knew that they have new good rooms. After we ve changed the room, all the rest was OK. We ve took the room with no breakfast and never regreted this. Breakfast was offered at extra 350 THB, while we had our breakfasts at Black Canyon Coffee restaurant nearby (1 minute walk). Breakfast for two there was only around 400 THB and I can not say we ve been limiting ourselves anyhow. Bottomline: a standard Kata Beach hotel, though you can easily find a better one.

Reservation service:
It's been four years we ve been using SiamWebHosting booking service. And that's for a reason, you know... :)

Date: 14th August, 2011
Written by: Irina Lomako

Sugar Palm Grand Hillside

Accommodation and facilities:
Beautiful place, clever personel, beautiful sea wiew, the room is clear and exelent facilities included jacuzi. Everything was great!!! Near the beach, 5 minutes by walk through shops. Great, Great,great!!!!!

Reservation service:
Exelent!

Date: 3rd July, 2011
Written by: Olena Kolbasynska

Sugar Palm Grand Hillside

Accommodation and facilities:
i love this hotel ,lovely views of kata beach and modern clean hotel with all the latest modern comforts.i had the jacuzzi room on 6 th floor .perfect room.would recomend this room.

Reservation service:
never a problem with web site ,easy to use

Date: 31st May, 2011
Written by: Mr Dean Pellier

Sugar Palm Grand Hillside

Accommodation and facilities:
Good hotel in quiet place. Personnel is friendly. Internet sometimes doesn't work in rooms.

Reservation service:
I had no problems with booking.

Date: 31st May, 2011
Written by: Sergii Iatsiuk

Sugar Palm Grand Hillside

Accommodation and facilities:
ผมและครอบครัวมีความสุขมากที่ได้พักที่ Sugar Palm Grand Hillside ช่วงวันที่ 8-10 May 2011 โดยทำการจองผ่านเว็บไซท์ siameservices.com ซึ่งทางเว็บไซท์ siameservices.com ได้ทำการช่วยเหลือเป็นอย่างดีมากในการบริการจองห้องพักที่นี่โดยที่ทางผมและครอบครัวไม่ได้ทำการจองห้องพักล่วงหน้า ตัวโรงแรมตั้งอยู่บนเนินเขาใกล้กับหาดกะตะแม้ไม่ติดหาดอยู่ห่างประมาณ 200 เมตร ซึ่งถือว่าอยู่บนทำเลที่ดีเมื่อเทียบกับโรงแรมอื่นๆที่อยู่ในหาดเดียวกัน การเดินทางสะดวกถ้าไม่มีรถยนต์ส่วนตัว สามารถนั่งรถสองแถวจากตัวเมืองภูเก็ตมาลงที่หาดกะตะและเดินเข้าไปโรงแรมได้เลย ร้านอาหารมีให้เลือกมากมายซึ่งผมแนะนำร้านอาหารออคิดตั้งอยู่ฝั่งตรงข้ามกับโรงแรมรสชาดใช้ได้ขายในราคาคนไทย และมีร้าน 7-11 อยู่ใกล้กับโรงแรม ห้องพักเราจองห้อง Grand Pool View ห้องใหญ่ และยังดูใหม่ อ่างอาบน้ำใหญ่ โทรทัศน์เป็น LCD 32 พร้อมกับเครื่องเล่น DVD มี Wifi ให้ใช้ฟรีตลอดการเข้าพัก และที่ชอบที่สุดคือห้องมีระเบียงซึ่งสามารถมองเห็นวิวทะเลอีกด้วย สิ่งอำนวยความสะดวก มีสระว่ายน้ำสำหรับเด็กและผู้ใหญ่ สระว่ายน้ำขนาดพอดี ผมและครอบครัวจะกลับมาพักที่นี่อีก และคิดว่า Sugar Plam Grand Hillside เป็นอีกหนึ่งในโรงแรมของภูเก็ตที่อยากให้คนไทยมาพักผ่อน

Reservation service:
ผมและครอบครัวมีความสุขมากที่ได้พักที่ Sugar Palm Grand Hillside ช่วงวันที่ 8-10 May 2011 โดยทำการจองผ่านเว็บไซท์ siamwebhosting.com ซึ่งทางเว็บไซท์ siamwebhosting.com ได้ทำการช่วยเหลือเป็นอย่างดีมากในการบริการจองห้องพักที่นี่โดยที่ทางผมและครอบครัวไม่ได้ทำการจองห้องพักล่วงหน้า

Date: 16th May, 2011
Written by: Chirasak

Sugar Palm Grand Hillside

Accommodation and facilities:
I mostly like my room (pool access) my childs are very happy for swimming pool, the room is wide and more comfortable for my family (4 members). Location is good for travel to Karon, Patong, Laem Proamthep if you have the car.

Reservation service:
Very fast, support and credible.

Date: 10th May, 2011
Written by: Wilasinee Jiwpanya

Sugar Palm Grand Hillside

Accommodation and facilities:
A very good hotel, rooms large and clean, free wifi. Near the beach in Kata, surrounded by very convenient transportation and food, will stay next time.

Reservation service:


Date: 21st April, 2011
Written by: Yan Chen

Sugar Palm Grand Hillside

Accommodation and facilities:
Great hotel Good value!

Reservation service:


Date: 25th February, 2011
Written by: Mikkel Haahr

Sugar Palm Grand Hillside

Accommodation and facilities:
Overall the hotel is excellent, room is clean, design is modern and room facilities is good. Hotel value the money and thailand have maintain the excitement in phuket. This my 4th visit is looking forward to come back again.

Reservation service:
Very prompt.

Date: 26th October, 2010
Written by: Lee Keng Fey

Sugar Palm Grand Hillside

Accommodation and facilities:
very good hotel, big & clean room. nice staff. i will back to this hotel absolutly.

Reservation service:
fast & easy to use! good!

Date: 20th October, 2010
Written by: Yau Man Yi

Sugar Palm Grand Hillside

Accommodation and facilities:
Excellent hotel. Especially rooms with pool! The next year is bound to visit again

Reservation service:
Backup without problems! Excellent!

Date: 28th June, 2010
Written by: Prokopyuk

Sugar Palm Grand Hillside

Accommodation and facilities:
I like this hotel.

Reservation service:
Good service.

Date: 17th June, 2010
Written by: Prisana Limbanyen

Sugar Palm Grand Hillside

Accommodation and facilities:
We had a pool access room, it's very nice and enjoy staying there for our vacation. Service is good. But not recommended for the elder/childern coz the hotel is located along the hill and feeling exhausted when get back to hotel sometimes. I m not a good climber.. haha The charge of taxi quoted by hotel is way too high - double the price we got from airport.

Reservation service:
The booking service is good that they response so fast.

Date: 12th May, 2010
Written by: Lau Carol Wai Ha

Sugar Palm Grand Hillside

Accommodation and facilities:
perfect setting, no frills, clean floor, neat set-up and away from all the hustle n bustle of the main street.

Reservation service:
booking is really hastle free. fantastic website with pictures of site as well. well done!!!

Date: 20th January, 2010
Written by: Quek Peng Chai

Sugar Palm Grand Hillside

Accommodation and facilities:
We were there second time. Exellent.

Reservation service:


Date: 16th January, 2010
Written by: Sergey Bondarenko

Sugar Palm Grand Hillside

Accommodation and facilities:
we v spent 3 nights here Dec 19, 20 and 26. first 2 nights cost 2300 B, on 26th for the same room, 7900 B, have to comment it doesn't worth 7900 B at all, but is worth between 1800-2300 B depends on the low/high seasons of course. The room is spacious, clean, modern, severice and breakfast is good, staff are nice, however it is not beach front, have to walk for 5-7 mins. Kata beach, on the other side, is amazingly good, you can even snorkling and see lots of fishes in the rocky side.

Reservation service:
excellent as always, however we later on discover the rate for Dec 26 is 2900 B on www latestays, for the first time felt quite disappointed on siamwebhosting

Date: 29th December, 2009
Written by: Liting Shao

Sugar Palm Grand Hillside

Accommodation and facilities:
This was our second stay. Our Third stay will be the very next time we return to Phuket. The service was great, breakfast was very good and the room (poolside) was fantastic. Although the room was at the top of the hill (steep), the hotel provided a cart to transfer us to the top whenever we requested the service. However, I would not recommend if you have small children.

Reservation service:
As always, we had great service and everything was ready for us upon our arrival, even though we were late.

Date: 22nd November, 2009
Written by: Daniel Conway/paveena Ngamsompon

Sugar Palm Grand Hillside

Accommodation and facilities:
Hotel is very unique, have to do a lot of climbing though as we stay at the top of the hill. Staff is friendly as well. One complain that there are mosquitoes in the room, but hotel staff did send someone to help us.

Reservation service:
Very convenient, been using it for past few trips to Thailand.

Date: 3rd November, 2009
Written by: Ooi Kok Wey

Sugar Palm Grand Hillside

Accommodation and facilities:
A short walk to Kata Beach. Not for the physically challenged especially if your room is on the upper floors though electric carts will drive you if requested. Room very comfortable & nice view of ocean & townsite below. My room at times had a bunch of tiny ants. Free wireless internet, good speed. Staff very friendly & helpful though some of them their English is weak. Decent breakfast as well.

Reservation service:
straightforward & efficient

Date: 22nd September, 2009
Written by: James Kevin Drolet

Sugar Palm Grand Hillside

Accommodation and facilities:


Reservation service:
Excellent hotel. Our rooms at the top of the hotel were spacious, clean and the views stunning..Not to mention the pool

Date: 18th August, 2009
Written by: Lynette Beasley

Sugar Palm Grand Hillside

Accommodation and facilities:
We stayed at Sugar Palm Grand Hillside for 6 nights. Location and view from our room was exceptional. Layout of room was good, but the combination of bare concrete floors and poor cleaning made the room and balcony feel very dirty. Especially in bathroom. One day we also received dirty towels from housekeeping. Service at front desk was less than expected, and made us feel unwelcome, both at check in, and whenever we had a question or a request. Even if we loved the location, and the low season price was very affordable , we will never stay there again.

Reservation service:
Good service, but response is a little bit slow.

Date: 15th August, 2009
Written by: Kjetil Christophersen

Sugar Palm Grand Hillside

Accommodation and facilities:
I read the remarks about your hotel on blogs and comments on the web before we came. They are concurrent with many hotels in thailand. I decided due to the cheap room prices and great look and location of the grand hillside that i would try it myself. \r\n15 years in 5 star hotels has given me ample amount of understanding of the product and customer service. Without experiencing the problems others found with your hotel I saw from the moment i entered and was dealt with by the front desk staff , how true peoples situations could be. \r\nThere is a lead front desk agent at grand hillside who needs to learn the simple lessons of customer service and the \ guest is always right\ . Her attitude leaves alot to be desired. Her approach is rough around the edges and arrogant. Her english language is not a problem, she understands fully , but pretends not to! I forgot her name but she is everyones supervisor. \r\nI asked her to check if the top level pool access rooms were available for a certain date so i could upgrade my room and move to it. we were booked for 4 nights in a jacuzzi room but wanted a pool access room. She looked in her reservations but while doing so she gave me attitude that she doesnt think so and \ probably not\ .I asked her to look for a certain date and in any reservation system one can see what rooms are taken and what are vacant. Its easy, and its custmoer service. I asked if she could reserve the room for me as i was already in the hotel and wanted to take the better room and upgrade. her first answer was that \ its more money!\ and \ I cant book it for you\ ....??????\r\n\r\nI have been 15 years in the 5 star hotel business, the customer service skills of the front desk reception area is seriously lacking. The supervisors ignorance and attitude has rubbed off and been passed onto her staff as they all gave attitude! They are wront to give guests attitude, even if you disagree with the guest, they are paying the bill and your wages, back offf and learn customer skills! \r\nI deliberately never gave my credit card to your staff because i did not trust they way they treat guests. i was not going to be over charged for anything or accused of anything so kept my card in my pocket and booked through an agent! Money was not the problem, dustrust is.\r\n\r\nYour hotel is good looking, clean and classy looking. More attention needs to be focused on cleaning, upkeep and painting the building. The rooms are great, the club car staff are great, i tipped them well.Always miling and always helpful.\r\nThe breakfast \ hall\ needs improvement, you cannot have a hotel with a restaurant that has chaffing dishes around the outside walls. It feels like you forgot people need to eat in the hotel. Chaffing dishes are not good for holding food for more than 4 hours, it is world health food regulation and I saw that not happening. The service staff on the restaurant floor need to also smile and be more interactive instead of standing 5 or 6 people with the chef chatting away when service is needed on the floor, i understand they get service charges in your hotel, it is only being given by the club car staff and room housekeeping, not the restaurant or front desk. Service charge is for service, its not part of a wage system especially when you dont give the service!\r\n\r\nI will return, but please improve customer service and have less arrogance and attitude on the front desk area.

Reservation service:


Date: 7th August, 2009
Written by: Craig Hammond

Sugar Palm Grand Hillside

Accommodation and facilities:
I stayed with my girlfriend in this new hotel from July 7th until 11th. Super modern and stylish accomodation. Just a few meters to the beach. Great view. Good breakfast. Friendly stuff. Was a pleasent stay. With this resort you make no mistake. High standard in the room. Would stay there agaein, if I would come back to Kata Beach. We stayes in a room with pool-access. After hours staying on the beach it is a pleasure to come back to your room and jump into the pool. And many good restaurants just arount the corner. Perfekt Location for a nice stay at Kata Beach.

Reservation service:
Super, no problems, great service

Date: 20th July, 2009
Written by: Mr. Karsten Boehme

Sugar Palm Grand Hillside

Accommodation and facilities:
Very Nice Hotel. The great view on the hill and beautiful swimming pool. And very nice staffs

Reservation service:
It's OK. The price is OK.

Date: 17th July, 2009
Written by: Khun Bongkod Mahanukul

Sugar Palm Grand Hillside

Accommodation and facilities:
I originally booked this hotel for one week. After one day, I immediately booked it for another two weeks - 75% of my trip to Phuket. I was thoroughly impressed with this hotel - from the rooms to the staff - it was a thoroughly enjoyable stay. The pool access rooms are great. Most open to a pool that is shared by only two or three other rooms. This means the pool is a little small, but if it is privacy you are looking for, you can do little better than this for the cost (you can always pay $1000/night for your own pool). For longer swims you can always do to the larger pool. The rooms have an art gallery look (cement with wood and recessed lighting everywhere). The flat screen wall-mounted TV comes with a DVD player. There is free wifi in every rooom (and quite fast for Thailand). The bed is awesome and there is a mice glass desk to work on if that's your thing. There is a steama and sauna if you ever feel the need to escape the weather :) I hear a fitness room is on the way, but for now you can always use the one in their sister hotel down the hotel. It is a bit of a walk up to your room - especially if it is at the very top of the hill - but you can always request a golf cart to take you up. If you get a jacuzzi room, they are located only on the top floors (most with a great view of Kata beach)and they are on the balcony (which is kind of neat). This is great to view the sunset while snuggling into some bubbles (however, not enough room for two unfortunately). Other rooms have a huge bathtub just enough for two average sized people. The staff were very helpful and accommodating (they allowed me to alter my bookings somewhat to suit my wife). Make sure to use the booking service located in the lobby - she is a great help in deciding what to do other than sit on the beach). Overall, I highly recommend this hotel. Amazing value compared to other hotels (in any season). I will definitely be booking here when visiting Phuket.

Reservation service:
Outstanding as always

Date: 3rd July, 2009
Written by: John Haggerty

Sugar Palm Grand Hillside

Accommodation and facilities:
НА РУССКОМ. Бронировали отель с сайта www.thaidveri.ru Респект ребятам - консультантам компании Двери в Тай . Рекомендую. Отель новый, приметили его ещё зимой, вот съездили отдохнули. Жили на первом этаже, компанией, две комнаты выходили в приват-бассейн, закрытый высокими кустами. Класс! Остальные комнаты на горке, куда возят на гольф-каре. Вроде строят лифт. До пляжа 3-4 минуты. Завтраки как везде в Тае - омлет, яичница, фрукты, овощи, тосты и т.д. С голода не помрёте. Сервис ненавязчив, как и в любом отеле этой компании. Уборщица дура. Убирает, когда ей удобно. За 12 дней так и не научил её Родину любить. Инет бесплатный, скорость высокая. Есть WiFi, есть розетка под выделенку. Есть компы на рецепции. Есть сауна. Комнаты большие. Если ребёнок большой - заказывайте экстра-бэд. На стоящем в комнате диванчике нет белья. Огромные ванны. Ежедневно кладут зубные щетки, пасту, мыло и т.д. Пляжные полотенца есть в комнате. Рядом с лобби неплохое кафе. Вобщем впечатление неоднозначно. Хороший отель, не очень удачный менеджмент. Всё же отель рекомендую соотечественникам. В Кате был 5 раз, отель достаточно хорошо расположен (в центре Каты).

Reservation service:
Респект!!!

Date: 23rd June, 2009
Written by: Gleb Popov

Sugar Palm Grand Hillside

Accommodation and facilities:
good hotels and service

Reservation service:
very good

Date: 31st May, 2009
Written by: Peerachet Ruangchanmongkol

Sugar Palm Grand Hillside

Accommodation and facilities:
Fabulous place to stay - lovely decor and small cascading pools. Breakfast was good! Well located to walk to beach & shopping. They do not offer resaurant lunch & dinner but have a very cheap dine in menu - similar in price to local eating houses. Good food is available right across the lane from the entrance lobby. Massage prices are high compared to local operators down the street. If you can get a good off-peak price for your room, stay here. No so good for the elderly as there are many stairs!

Reservation service:
Worked like a charm!

Date: 8th April, 2009
Written by: Richard Koch

Sugar Palm Grand Hillside

Accommodation and facilities:
Best hotell ever...fresh rooms, great pool an comfort bed....everything was perfect!!!

Reservation service:


Date: 8th April, 2009
Written by: Katarina Radojkovic

Sugar Palm Grand Hillside

Accommodation and facilities:
It certainly is a climb up the the higher rooms in this resort. Possibly good to walk off all that Thai food! Golf buggies are available but you'll have to tip and the ride is an experience in itself. We had a pool access room and it was good to jump in after the climb. The place is new as yet and finishings of bare concrete and painted concrete have a rustic feel. The bed and linen was better than other hotels - very comfy! Staff were good but charged higher than usual if they arranged taxis. Breakfast was good. Free internet is slow, but ok for checking mail. Beach and many shops and restaurants not far away. Pity there's no way through the back of the resort to Kata Noi (best beach - quiet). Kata beach was very busy (jan - Feb) including the beach and streets. The Sugar Palm Resort & Spa is a cheaper and more level alternative, though this hotel was a little more up market.

Reservation service:
No problems at all.

Date: 14th February, 2009
Written by: Mr Murray Anderson

Sugar Palm Grand Hillside

Accommodation and facilities:
Our family - two adults and two children ages 2 and 4 stayed at this hotel from 30 December - 4 January in a jacuzzi, pool view room, and to be honest I would not recommend it for families with small children. The hotel had only been opened for two months when we stayed, and they need to get their acts together on the customer service front. As the name suggests it is set on a hill - however, what the description fails to mention is that you have to walk up and down the hill to get to your rooms, (not great in hot weather with two small kids and beach stuff, etc, etc) there are no lifts from the lower level- although there is a lift that goes from about the 4th floor upwards? However, if you are lucky enough to catch one of the surly staff they will take you in a golf buggy up the hill to your room. The rooms are very average for the price - pool quite nice, not enough sun-beds although most people tended to go to the beach. Breakfast was a bun-fight - i.e. not enough tables and chairs for everyone - we couldn't get a table for 4 most days and had to wait and I think I got food poisoning from the breakfast bacon which after eating it we noticed being heated up from cold the next morning. Bit of a hectic feel and staff not overly practised at customer service. I would not recommend this hotel, but this is my opinion, others staying there enjoyed it.

Reservation service:
Excellent as usual.

Date: 19th January, 2009
Written by: Alex Walker